Helpdesk and Support Service
ManageTech Synergy proudly utilizes the Continuum Support Desk and NOC solution to help us deliver high quality technical support with competence.
All personnel that work for the support desk at Continuum are North American based and are staffed in-house, including the NOC. Continuum has redundant Data Centers, located in Pittsburgh and Boston. The RMM software and web system is utilized by ManageTech and Continuum personnel, integrated for complete management of our network.
Continuum supports the following equipment and software:
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SUPPORTED SOFTWARE LIST |
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DESKTOP APPLICATIONS |
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Adobe Acrobat |
Microsoft Access |
Microsoft Visio |
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Citrix ICA Clients for Windows |
Microsoft Excel |
Microsoft Word |
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IBM Lotus Notes Client |
Microsoft FrontPage |
Microsoft Works |
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Firefox Browser |
Microsoft MapPoint |
Symantec PC Anywhere |
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Internet Explorer |
Microsoft Outlook |
Mac Mail |
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McAfee/Kaspersky/Avast/AVG |
Microsoft PowerPoint |
Mozilla Thunderbird |
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Microsoft Office 365 |
Microsoft Publisher |
MySQL |
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Microsoft Entourage |
Mac Safari |
Google Chrome Browser |
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DESKTOP OPERATING SYSTEMS |
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Microsoft Windows XP/Vista/Windows 7/ Windows 8, Mac OS9, MS Server (All Variants) |
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MOBILE OPERATING SYSTEMS |
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IOS (Apple), Android, Windows Mobile, Blackberry |
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CONNECTIVITY |
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3COM |
D-Link Systems |
Sonicwall |
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Cisco Systems |
Extreme Networks |
Proxim |
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Citrix Systems |
Linksys |
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SUPPORTED HARDWARE LIST |
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Acer |
Gateway |
WatchGuard |
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Apple |
Hewlett-Packard |
Toshiba |
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Brother |
Hypercom |
Viisage |
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BlackBerry |
IBM |
Xerox |
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Cisco Systems |
Iomega |
Epson |
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Dell |
Juniper Networks |
Sony |
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Lexmark |
Micron Technology |
NEC |
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